At SRD Trends, we are committed to customer satisfaction and aim to provide a fair, transparent, and reliable returns process. If you are not completely satisfied with your purchase, you may request a refund or exchange in accordance with the policy below.
Return Eligibility
You may request a return or exchange if:
The request is made within 30 days of delivery
The item is unused, unworn, unwashed, and in original condition
All original tags and packaging are intact
Proof of purchase (order confirmation or receipt) is provided
We reserve the right to decline returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
Items marked as final sale or clearance
Gift cards or promotional items
Intimate wear, swimwear, or hygiene-sensitive items (if applicable)
Items that have been worn, damaged, or altered after delivery
Return Process
To initiate a return or exchange, please contact us at:
Supporting photos (for defective, damaged, or incorrect items)
Once your request is reviewed and approved, we will provide return instructions, including the return address.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
We strongly recommend using a trackable shipping service, as we are not responsible for lost return shipments
Refunds
Refunds are processed after the returned item is received and inspected
Approved refunds will be issued to the original payment method only
Please allow 5–10 business days for the refund to appear, depending on your payment provider
Original shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges under the following conditions:
The item received is defective, damaged, or incorrect
Exchange requests are submitted within the 30-day return window
For size, color, or style changes, we recommend placing a new order and returning the original item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue promptly by offering a replacement or a full refund at no additional cost.
Order Cancellation
Orders may be canceled within 12 hours of purchase. After this period, orders may have been processed and cannot be canceled.
Compliance & Fair Use
We reserve the right to refuse returns or refunds in cases of:
Abuse of the return policy
Excessive or repeated return requests
Suspected fraudulent activity
Contact Information
Company Name: SRD TRENDS LTD Registered Address: 73 Towpath Crescent, Woking, United Kingdom, GU21 5RR Email: payment@srdtrends.com Phone: +44 7465247357
This policy is designed to ensure a fair, transparent, and secure shopping experience, in line with standard e-commerce and payment provider requirements.
